Returns & Warranty Policy – Preloved Laptops
Returns
If you’re not completely satisfied with your purchase, you may return the item within 30 days of receiving it for a full refund, provided it is in original condition. The buyer is responsible for return postage. We recommend using a tracked delivery service to ensure safe return.
Warranty
All laptops come with a 12-month warranty as standard.
New items include a full 12-month warranty.
Refurbished items include a 12-month warranty if stated in the listing.
Warranty Claims
If your laptop/purchase develops a fault, you may return it under warranty for repair or replacement.
For warranty claims within the first 30 days, we will refund postage costs upon receipt of the item.
After 30 days, the buyer is responsible for return postage.
We strongly recommend using a tracked service when returning any item.
Our returns address is:
QCD Ltd – Quayside Computing
Tonnage Warehouse
St Georges Quay
Lancaster
LA1 1RB
Please ensure you include your order number and reason for refund in your return. If you are returning due to a suspected faulty item, please contact us first before returning your item.