Frequently asked questions

Here you can find a list of our most frequently asked questions, if you cannot find the information you require here, please do contact us directly HERE and we will get back to you as soon as possible!

Why is Preloved Laptops Different?

We believe that buying a refurbished laptop can be sometimes a risky business. Yet buying new just means more perfectly servicable machines head for landfill! That’s why Preloved Laptops supply Refurbished Laptops and Desktop Computers for fast UK delivery. We always provide a 12 Month Warranty with every sale, and strive to ensure all of our customers are happy with their purchase.

Hopefully we can prove to you that buying a refurbished laptop dosen’t have to be stressful.

How long will it take to deliver my order?

All our Lenovo, HP & Dell & Other Leading Branded Refurbished Laptops sold in the UK are dispatched using DPD, Parcelforce or Royal Mail, with free delivery in the UK. Online refurbished laptop orders before 11:30AM are dispatched on the same working day and then are sent on a 24 hour service.

All products are sterilied before dispatch and are delivered in retail or plain packaging. We strive to reuse packaging where we can to help lower our carbon footprint.

What about if I want to return all/part of my order?

Even though all of our refurbished laptops come with 12 Months warranty as standard, we know that things don’t always go to plan. With our responsive customer support experience and easy returns service, you can be sure that you get the refurbished laptop you wanted at good value.

If you discover a fault with your laptop purchase covered by our warranty, we will arrange collection and cover the return postage cost. If you just don't want what you purchased any more, we offer a 30 day no quibble return, with you covering the return postage cost.

What do you do with my personal data?

We care about your data, and run strict internal policies to ensure we are not only GDPR compliant, but that we take every step we can to protect the data you provide to us. We use Stripe to process our payments which offers our customers a secure and trusted way to buy refurbished laptops in the UK and the EU. We will never sell your data, and care about creating a harmonious relationship with every one of our customers. We only use for data for the purposes of fufilling your order, unless you allow us to send you company updates and our current promotions.

What about if I have an issue setting up my machine?

As a company built from providing technical support to the public and small businesses, we understand how to best help our customers, with any level of technical ability. Because of this we also provide additional technical support, which is available to add to any refubished laptop or desktop computer order at the checkout screen. We will be able to connect to your machine remotely if required to help you resolve your issue.

Why are your refurbished laptops so quick?

All our refurbished laptops have been upgraded to use modern storage technology (SSD storage) thats up to 10x faster than traditional laptop storage (HDD storage). We use a stringent process for checking and grading our stock, to ensure that the product you receive is running optimally.

The laptop im looking for is not in stock

Preloved Laptops can source a suitable machine for your needs. Please contact us directly and a member of our agile team will help to find a suitable model, or offer a bespoke service to customise an existing machine.

5% OFF your order!

Use code 5OFF for 5% off your first purchase on Preloved Laptops 😀

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